Keeping Customers for Life
by Petra Marquart
The author is an experienced trainer of corporate clients about customer service. The book is packed with facts and information so the titles needed to be bold and easy to navigate. And the author is strong, enthusiastic, and full of life, and the presentation (the book) needed to represent her and her message. The collage on the front cover was made for her by an artist friend to represent people and service. It's been reprinted several times with some minor revisions.
Specifications: 6 x 9 trim size, 368 pages, softcover, set in Janson Text and Poppl Laudatio. Published by the author's publishing house, Ponderosa Press, Hackensack MN, first printing 1998, fourth printing 2005, sixth printing 2012. Contact: www.petramarquart.com